Updated: Jan 14th, 2020.
We don’t like these documents any more than you do. The short version is that we don't directly collect any data on you except the email you sign up with, but rely on certain third-party suppliers to provide us with patterns we can use to create a better service for you. We are good guys.
This information explains our privacy practices and what we do with the information we collect from you when you use our services. Please read the Terms & Conditions to understand about services. We express the right to change and update this policy at any given time and for any given reason. Normally, we’ll notify you when this happens.
First off, since we don't run an ad-based company, we don't collect data to advertise to you. Other than the email you use to create an account, we do not directly collect any personal data from you. To run our business, we rely on certain third-party vendors to provide us with information about your usage of our products. These suppliers are Google, Intercom, Baremetrics, Heap Analytics, Hotjar, and Facebook. Normally we use this information to understand what users do, and if so, this information is not directly connected to you as a person. We also collect information about your devices and computer, and everything you send us (information from communication or use) to understand our target audience and service value.
If we advertise to you, we might use information and options provided by third-party vendors (like Facebook). We make efforts to handle these situations like humans, and we follow the new standard set by the GDPR regulations.
Categories and third parties.
We share as little data we can with third-parties in order to provide a service to you. All third parties have been vetted and approved based on their own policies towards both us and you. These third parties are:
Hosting: Amazon Web Services (Frankfurt servers), Cloudinary.
Analytics & pixels: Google, Facebook, Twitter, Heap.
Communication & Support: Intercom.
Payment Processors: Stripe.
If you want to request the removal of your data from all or any of these providers, please contact us.
Sometimes we’ll communicate to you through email, chat or similar. Sometimes this communication may be triggered automatically or personalized for your certain behavior (but not you specifically).
We won’t sell your personal information. We normally don’t share your personal information outside the company. We may share some of the information we collect under special circumstances. This will be to a selected partner or if it is required by the law we have to follow to run our company (we are not subject to U.S jurisdiction). We will not allow requests regarding information about your usage of our services if we believe it is not necessary for us to do so.
Storage & Security.
To offer you the services we use or license services from third-party companies and vendors. We use these partners for cloud hosting, storage and payments instead of handling this ourselves. The information we need to store ourselves (your email) is securely handled by a third party. Your payment information is not stored by us, nor operated by us at all. We use Stripe to both collect, handle, store and evaluate everything about your transactions with Brandpad.
We try to make Brandpad as safe as we can, but as a small company, we can not guarantee 100% security. We ask that you consider this when using Brandpad and that you take measures to secure your sensitive information as well. If you have any questions, please contact our Data Protection Officer at firstname.lastname@example.org.